In this episode of Training Unleashed, host Evan Hackel sits down with Chris Tripoli, a 45-year hospitality veteran and training expert, to explore what businesses can learn from the hospitality industry’s approach to training and development.

Chris shares insights on the importance of structured, ongoing training, the role of leadership in fostering a strong learning culture, and key strategies that restaurant and hospitality businesses use to ensure top-tier performance. Tune in to discover how these best practices can be applied to any industry to improve employee engagement, retention, and operational success.

Key Topics Discussed:

  • The Power of Continuous Training – Why training isn’t a one-time event but an ongoing process for success.
  • Lessons from Hospitality – How top restaurants and hotels implement training that drives performance.
  • Leadership’s Role in Training – How effective leaders create a culture of learning and development.
  • Employee Engagement & Retention – Strategies to keep employees motivated and reduce turnover.
  • Applying Hospitality Best Practices to Any Industry – What businesses outside hospitality can learn from its training models.
About Our Guest

Chris Tripoli has over 45 years of service in the hospitality industry as a concept developer, owner-operator and restaurant consultant. He has created award-winning restaurant concepts; consulted on a wide variety of restaurant projects throughout the US and internationally; and developed successful food service programs for airports, parks, theaters, arenas, convention centers, and medical centers.

Chris teaches classes in opening, operating and expanding restaurants to advisors and clients of the Small Business Development Centers throughout the US, is an active member of Foodservice Consultants Society International and a regular speaker at association conferences.

He has been a RestaurantOwner.com contributor since 1998 and hosts the podcast Corner Booth, “candid conversations with today’s restaurant entrepreneurs.”
Chris enjoys his work on hospitality-related projects throughout the US, Mexico, Canada, the Caribbean and the Middle East. However, his current objective is to promote restaurant entrepreneurship and support customer service businesses and those wanting to create their first start-up business by providing them with insights and support. Don’t miss out on this opportunity to further educate and inspire your listeners!

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